Shipping

All orders placed within Croatia are shipped with DPD. Shipping is free for all orders. For all other countries part of the European Union we ship via DHL.

Chronoshield currently only ships within the European Union. If you would like to place an order with us but are outside of the EU, please contact us directly at info@chrono-shield.com, so we can see what can be arranged.

Returns

At Chronoshield , we take pride in the quality of our products. We want you to be completely satisfied with your purchase, but we understand that sometimes things don’t go as planned. If you are not satisfied with your order, please review our returns policy below:

  1. Returns: We accept returns for unopened and unused products within 30 days of purchase. To initiate a return, please contact our customer service team at info@chrono-shield.com to receive a return authorization and instructions on how to return your product.
  2. Refunds: Once we receive your returned item, we will inspect it to ensure it is unopened and unused. If it meets our return policy requirements, we will process your refund within 10 business days. Your refund will be credited to the original payment method used to make the purchase.
  3. Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your package arrives safely.
  4. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service team immediately. We will provide instructions on how to return the product for a replacement or refund.
 

Please note that we cannot accept returns for products that have been opened or used due to health and safety reasons. We also do not accept returns for products that were purchased from a third-party retailer.

If you have any questions or concerns about our returns policy, please do not hesitate to contact our customer service team at info@chrono-shield.com. We are committed to providing you with exceptional service and support.

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